How do I fix a payment applied to the wrong customer in QuickBooks desktop?

How do I fix a payment applied to the wrong customer in QuickBooks desktop?

Here’s how to apply the payment to the correct invoice:

1. Select + New.
2. Select Receive payment.
3. Select the name of the customer.
4. In the Credits section, make sure the journal entry # and open balance amount are listed and checked.
5. Select Save and close.

How do I edit an invoice has the wrong customer listed and payment already applied?

How do I edit an invoice has the wrong customer listed and payment already applied?

1. Find and open the invoice transaction.
2. In the Invoice window, simply change the customer to the correct one.
3. Click Save and close.

How do I reverse a receipt in QuickBooks?

Undo received items

1. Go to Vendors, then Vendor Center.
2. Click the name of the vendor who holds the PO.
3. Open the transaction.
4. Press Ctrl + D on your keyboard to delete it.
5. Select Yes to confirm the deletion process.

How do I move an applied payment in QuickBooks?

Move payment from customer to another

1. Go to Settings.
2. Click New.
3. Select the account type and detail type.
4. Tick the box Is sub-account and then enter the parent account.
5. Give your new subaccount a name.
6. Select when you want to start tracking your finances from this account in QuickBooks option.
7. Select Save and Close.

How do I delete a payment I applied in QuickBooks?

Delete a payment

1. Go to the Sales menu.
2. Click Customers.
3. Select the customer’s name and proceed to the Transaction List tab.
4. Locate and click the payment to open it.
5. Click the More option at the bottom and choose Delete.
6. Select Yes to complete the process.

How do I correct a payment received in QuickBooks desktop?

From the Customers menu, select Receive Payments. In the Receive Payments window, select the Previous button until you find the original payment. Select the Edit menu and select Delete Payment. Select OK to the warning: “Are you sure you want to delete this transaction?”, then Save & Close.

How would you solve an invoice discrepancy with a client?

After you identify a discrepancy, you might have to contact the vendor if you think that the information on the invoice is incorrect. Depending on the resulting agreement with the vendor, you can then take one of these actions: Accept the price difference, and post the invoice that has matching discrepancies.

What would you do if you issued an incorrect invoice?

To correct a mistake on a handwritten invoice you have already given to a customer, write a corrected version, mail it with a note explaining the correction, and keep copies of both the incorrect and corrected invoices.

How do I adjust an item receipt in QuickBooks?

Edit Sales Receipts

1. Launch QuickBooks and open the receipt you want to edit. You can find receipts in the Accounts Receivable register or the Customer Center.
2. Double-click the name of the transaction you want to change.
3. Make the desired changes to the receipt or invoice, then click “Save.”

How do I Unreceive an item in QuickBooks?

1. Go to Vendors, then select Enter Bill for Received Items.
2. Enter the vendor’s name.
3. Choose the item receipt for the bill, then select OK.
4. If necessary, change the date shown and the amount in the bill.
5. (Optional) Select the Expenses tab to enter the shipping charges or taxes.
6. Enter the vendor’s terms.

How do I undo a received payment in QuickBooks desktop?

You can follow these steps:

1. Go to the Sales menu and select All Sales.
2. Open the invoice that was accidentally paid.
3. Click the payment link then the date link at the upper-right below the PAID stamp.
4. In the Receive Payment page, uncheck the Invoice.
5. Click Save and close.
6. Confirm the action.

How do I void a transaction in QuickBooks?

Steps to Voiding or Deleting a Transaction in QuickBooks Online

1. Step 1: Open QuickBooks go to Sales and Click on Expense Menu.
2. Step 2: Find the Transaction You want to Delete.
3. Step 3: Check the Void or Delete this Transaction.
4. Step 4: Include the Void or Deletion Date.
5. Step 5: Click on Void or Delete, Confirm the Process.

How do I void a customer payment in QuickBooks online?

Void a payment

1. Sign in to QuickBooks Desktop.
2. Go to the Customers menu and select Customer Center.
3. Select the Transactions tab.
4. Select Sales Receipts or Received Payments.
5. Find and open the receipt or payment.
6. Go to the Edit menu and select Void Sales Receipt.
7. Select Save & Close.

How do I edit a transaction in QuickBooks?

Edit a transaction

1. Find and select the transaction in the account register to expand the view.
2. Make changes to the available fields.
3. If you want to change something in the greyed-out sections, select Edit.
4. When you’re ready, select Save or Save and close.

What action would you take if you found errors in an invoice you received?

How would you handle an invoice discrepancy with a client?

5 ways to deal with a disputed invoice

1. Ask questions and investigate. It’s tempting to get defensive when a customer disputes an invoice.
2. Help the customer understand they’re mistaken. If the customer is in the wrong, don’t start accusing.
3. Propose a mutually beneficial resolution.
4. Escalate…
5. Enforce your legal rights.

What does an item receipt do in QuickBooks?

The purchase order is a non-posting transaction that tracks the initial order placed with a vendor, while the item receipt is used prior to receiving a bill from the vendor as a posting transaction.

How do I cancel a customer payment in QuickBooks?

Cancel a bill payment

1. Login to your QuickBooks Online account.
2. Go to Bookkeeping, select Transactions, and then select Expenses (Take me there).
3. Select Pay Bills Online button.
4. Select the Sent Payments tab.
5. Locate the desired payment.
6. Select Track Status on the desired payment.
7. Select Cancel Payment.