How do I contact Drobo support?

How do I contact Drobo support?

Contact Us

1. Please email us at [email protected] with your name, Drobo model, serial number and a brief description of how we can help.
2. Additionally, you can visit myproducts.drobo.com to register your Drobo and create a support ticket if needed.
3. We look forward to hearing from you.

Why can’t I see my Drobo?

Mac/Windows: If Drobo Dashboard still does not discover the device, reboot the Drobo. Press the power toggle button on the Drobo once to turn it off. Wait for it to shut down (no lights on.) Press the power button on the Drobo again to turn it back on.

Does Drobo work with Monterey?

So are we good to go and update our Macs to Monterey to use our Drobos with firmware (3.6. 1)? Yes! As long as you are on the latest firmware it should be good to go.

How do you reset a Drobo?

You can reset your Drobo device back to its factory defaults….Resetting your Drobo device erases all the data on the drives.

1. In Drobo Dashboard, select the appropriate Drobo device on the All Drobos page, and click the Tools option on the Navigation menu.
2. In the Drobo Reset area, click the Drobo Reset option.

How do I find the IP address of my Drobo?

If you still do not have connectivity: If you are using Windows, do the following; Go to Start. Type cmd.exe. Enter telnet x.x.x.x 5000 where x.x.x.x is the IP address of the Drobo.

How do I enable system extensions on Mac m1?

To enable system extensions, you need to modify the security settings in the Recovery environment. To do this, shut down your system. Then press and hold the Touch ID or power button to launch Startup Security Utility. In Startup Security Utility, enable kernel extensions from the Security Policy button.

Is drobo hot swappable?

Yes you can hot-swap drives but only one per each rebuild cycle. Rebuild time will depend on actual data size and user activity during rebuild. drobo will remain available during rebuild time, but I would suggest to minimize user activity so that rebuild can be finished as soon as possible.

Are Drobo drives hot swappable?

Built on award-winning BeyondRAID technology with single- or dual-drive redundancy, Drobo 5N protects your data without any user interaction, even in the event of multiple drive failures. Drives can be added or hot-swapped on-the-fly for storage expansion with zero downtime.

How do I reset my Drobo 5c?

Warning: Resetting your Drobo device erases all the data on the drives.

1. In Drobo Dashboard, select the appropriate Drobo device on the All Drobos page, and click the Tools option on the Navigation menu.
2. In the Drobo Reset area, click the Drobo Reset option.