What is the NSW Department of Fair Trading?
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What is the NSW Department of Fair Trading?
NSW Fair Trading safeguards the rights of all consumers and advises business and traders on fair and ethical practice.
How do I complain about a business in NSW?
If you don’t wish to lodge online you can:
- Download and complete the General complaint form – PDF.
- Gather your supporting information and documents such as receipts, brochures and correspondence.
- Lodge your completed form and documentation at a service centre or post it to: NSW Fair Trading. PO Box 972.
What can the Department of Fair Trading do?
NSW Fair Trading promotes a fair marketplace for consumers and traders by maximising traders’ compliance with regulatory requirements. We safeguard consumer rights and investigate alleged breaches of the legislation we administer.
How do I get in contact with Fair Trading?
Call 13 32 20 (8.30am to 5pm, Mon – Fri) From overseas, call +61 2 9895 0111 during the office hours above (GMT + 10 hours).
Is NSW Fair Trading Free?
Introduction. If you’re involved in a tenancy dispute as a tenant, landlord or property manager, and you’ve been unable to resolve the issue privately, you can lodge a complaint with NSW Fair Trading, and they’ll act as an informal negotiator. There’s no fee for this service.
Who is in charge of Fair Trading NSW?
Rose Webb
Minister for Better Regulation Matt Kean today announced the appointment of Rose Webb as the new Commissioner for NSW Fair Trading.
How do I complain about a small business?
How to complain if you’re a small business
- Step one: Contact the firm directly. If you have a complaint about a firm, you should contact the firm in the first instance to give them the opportunity to put the matter right.
- Step two: If possible, contact an adjudication service.
- Step three: Take the matter to court.
What law does NSW Fair Trading regulate?
The Competition and Consumer Act 2010
The Competition and Consumer Act 2010 (the Act) is a national law that regulates fair trading in Australia and governs how all businesses in Australia must deal with their customers, competitors and suppliers. The Act promotes fair trading between competitors while also ensuring that consumers are treated fairly.
How does NSW Fair Trading enforce compliance?
We are customer service focused. We assist customers to undertake and enforce their consumer rights by providing information on the laws we administer and Fair Trading’s role as a consumer protection regulator. We provide consumers, businesses and traders with relevant information on our complaints management process.
How do I contact Fairtrade NSW?
If you have a complaint regarding certification or licensing, please contact please contact [email protected] and consult the Fairtrade International Oversight Procedure here.
How do I complain about a company in Australia?
There are three steps to follow when making a complaint, but the first step is always to contact the business to explain the problem and how you would like it fixed….
- Step 1 – Contact the seller or service provider.
- Step 2 – Contact the ACCC or another third party.
- Step 3 – Take legal action.
How long does a Fair Trading complaint take?
within 30 days
We aim to resolve most complaints within 30 days. Please keep in mind that if a complaint is complex or the parties do not co-operate, then this time may vary.
Is ACCC and fair trading the same?
Australian Competition & Consumer Commission The ACCC promotes competition and fair trade in markets to benefit consumers, businesses, and the community. We also regulate national infrastructure services.
What complaints do trading standards deal with?
Trading Standards use the information you give them to investigate unfair trading and illegal business activity, like rogue traders and scams. Trading Standards can take businesses to court or stop them operating, but they won’t help you fix your problem – for example, they can’t help you get a refund.
How do I make a complaint about a company?
Check out 10 effective ways and online destinations to file complaints that a company will pay attention to.
- Go to the company website.
- Contact the Better Business Bureau.
- Contact the Federal Trade Commission (FTC).
- Check out the Ripoff Report.
- Email [email protected].
- Try Yelp.
- Post on Planet Feedback.
What can you do if a company rips you off?
File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.
Is NSW Fair Trading Legal?
Whether you are a retailer, wholesaler, manufacturer or importer, you need to comply with national product safety laws. In NSW, both NSW Fair Trading and the Australian Competition and Consumer Commission (ACCC) play a role in their regulation.
What is a breach of the Fair Trading Act?
A business who tries to enforce a declared unfair term against a consumer, is in breach of the Fair Trading Act.
