Is Delta Air Lines a good airline?

Is Delta Air Lines a good airline?

Delta ranked number one as Best Airline Entertainment & Best WiFi Connection in North America for the 2020 KAYAK Travel Awards. Delta was recognized as the world’s best-performing airline of the past 10 years, as well as the top North American airline, by the judges in the Decade of Airline Excellence Awards.

Is Delta customer service good?

Delta was recognized as the No. 1 airline in customer satisfaction in North America by the J.D. Power 2021 North America Airline Satisfaction Study, a prestigious honor that underscores the professionalism, care and humanity Delta people delivered during one of the most stressful periods for travel in modern history.

What is the best class on Delta?

Delta One is Delta’s most premium fare type, usually only available on international flights. It includes a lie-flat bed, premium food and beverage, and other luxury perks. It is not the same as Delta’s official first class fares, which offer fewer perks and are available on shorter and domestic flights.

Is Delta good for long haul flights?

Verdict. The revamped main cabin service is a game-changer for economy fliers and firmly puts Delta into the top-tier of main cabin options for long-haul travelers.

Why is Delta Air Lines customer service so slow?

According to a spokesperson for Delta, wait times are about two to three hours. Since the pandemic began, its reservation and customer service lines have received record-breaking call volumes. Having travel ramp up rapidly hasn’t helped. The airline is in the process of hiring 1,300 specialists to meet the demand.

Which airlines is best in customer service?

Delta led the pack in overall airline customer service scores, as Endeavor Air, a subsidiary of Delta, placed first with a score of 83.94, and Delta itself placed second with a score of 75.77.

Are seats wider in Delta comfort?

When comparing Delta Comfort Plus seats with main cabin, you typically get an extra 2 to 3 inches of room in Delta Comfort Plus. Delta’s economy class seats have 31 to 32 inches of pitch (varies by aircraft), and premium economy seats measure at about 34 inches.

Why does Delta have long wait times?

How can I get Delta faster?

Dial up the Delta Airlines phone number and call 1-855-548-2505 when you need urgent help on an upcoming Delta flight. It’s reserved for passengers with a flight in the next 48 hours, which means far shorter wait times – but not just anyone can use it.

Which airline has the most customer complaints?

U.S. airlines by rate of customer complaints 2021 This statistic represents the U.S. airlines with the highest rate of consumer complaints received per 100,000 enplanements in 2021. In that year, JetBlue Airways reported 6.38 customer complaints for each 100,000 enplanements on domestic-scheduled operations.

Which airline gets best reviews?

Delta’s leading role in the industry has been recognized by other prominent aviation experts, including J.D. Power, which recently released its annual North America Airline Satisfaction Study, which measures passenger satisfaction. In those awards, Delta also took the top spot.

Do Delta armrests go up?

Window and isle armrests do not move. Neither do any armrests in emergency rows, which have tray tables and VOD screens in them. Seats in exit rows are always slightly narrower. Also, some window seats have an exit slide that protrudes outwards, obstructing the legroom for passengers seated there..

Is it worth it to upgrade to Delta comfort?

If you’re flying within the U.S., Delta’s premium economy class, Delta Comfort Plus, isn’t a bad way to travel. You’ll have more legroom, enjoy free alcohol and have access to a designated overhead compartment.