How do I contact Qantas frequent flyer?
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How do I contact Qantas frequent flyer?
For further information see the Frequent Flyer Service Centre page. For assistance with a travel booking, please contact Qantas on 13 13 13. Available 24 hours a day, 7 days a week.
Can I get my money back from Qantas?
Submit your refund requests once you’ve completed your journey. A separate refund request must be submitted per person, per service. To apply for your refund, enter your Qantas Booking reference and last name, then select ‘Continue’ to retrieve your booking details automatically.
Is Air New Zealand part of Qantas frequent flyer?
Our partnership with Air New Zealand provides travel options to earn and use Qantas Points. Air New Zealand offers services to 20 main centres and regions across New Zealand, and operates a global network that provides passenger services to, from and within New Zealand to approximately 17 million passengers a year.
Where are Qantas call Centres located?
Only one Qantas call centre is located in Australia. The Hobart centre opened back in 2000 and specifically services the airline’s premium clients and frequent flyer members.
What time does Qantas customer service open?
9am to 5.30pm, Monday to Friday. Closed Saturday and Sunday.
Why are Qantas refunds taking so long?
Due to the current circumstances, Qantas has received a large volume of refund requests in a short period of time. We are continuing to process customers’ refund requests prioritised in lodgement date order, there are a significant number of requests and we’re working through them as quickly as we can.
What is Qantas phone number in Australia?
Australia
| Qantas area | Contact | Opening hours |
|---|---|---|
| Qantas Customer Service Australia | Call 13 13 13 | 24 hours, 7 days a week |
Who can access the Koru Lounge?
Children aged two years and under travelling with an Airpoints Elite, Gold, Elite Partner or Koru members, may access Air New Zealand Lounges on a complimentary basis subject to space availability.
Can you use Qantas points on Jetstar NZ?
Booking on jetstar.com Australia and New Zealand Redeem your entire booking using Qantas Points, or use a combination of Qantas Points and another payment method. Any part of your jetstar.com booking redeemed in points will be payment fee free.
Is Qantas member of Star Alliance?
Do Qantas or Virgin Australia belong to the Star Alliance? No, neither Qantas or Virgin Australia belong to the Star Alliance. Qantas belongs to the oneworld alliance. Virgin Australia doesn’t belong to an airline alliance but is partnered with carriers including Delta Air, Singapore Airlines and Etihad Airways.
